This Privacy Policy covers how CSBS Manufacturing LLC (d/b/a Ostro Steel Structures) or a CSBS Manufacturing LLC-affiliated company (collectively, “Ostro”) handles personal data whether you interact with us on our websites or in person (including by phone or when visiting our sales or production facilities). We may on occasion provide links to third party services or products, although Ostro’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them. To exercise your privacy rights and choices set forth below, please contact us via e-mail at privacy@ostrostructure.com.
Your Privacy Rights
At Ostro, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Ostro. Ostro does not sell your data including as “sale” is defined in Nevada and California.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Ostro is legally obligated to keep a record of that transaction to comply with law or other contractual recordkeeping requirement such as for credit card transaction history. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti- fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
Personal Data Ostro Collects from You
At Ostro, we believe that you can have great products and great privacy. The personal data Ostro collects depends on how you interact with Ostro.
When you create enter your contact information on our website in order to request an estimate or sales quotation (including first name, last name, telephone number, e-mail address, zip code and specifications of the product you wish to have estimated), purchase a product, contact us (including by social media), participate in an online survey, or otherwise interact with Ostro, we may collect a variety of information, including, but not limited to:
- Account Information. Your account details, including email address, purchase history, account status, and age
- Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type
- Contact Information. Data such as name, email address, physical address, phone number, or other contact information
- Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information
- Transaction Information. Data about purchases of Ostro products and services or transactions facilitated by Ostro, including purchases on Ostro platforms
- Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score
- Usage Data. Data about your activity on and use of our offerings, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data
- Browser Behavior: We may collect information about your browsing behavior, such as the pages you visit, the time and duration of your visits, the links you click, and other actions you take on our Website.
- Location Information. As may be embedded in your IP address used to access our website
- Financial Information. Details including salary, income, and assets information where collected, and information related to Ostro-branded financial offerings
- Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when accepting a credit card payment via telephone, managing deliveries, or as required by law
- Referral Information: We may collect information about how you were referred to our Website, such as the website or email that led you to our Website.
- Other Information You Provide to Us. Details such as the content of your communications with Ostro, including interactions with customer support and contacts through social media channels
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
Personal Data Ostro Receives from Other Sources
Ostro may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to market and provide our products and services and assist us in security and fraud prevention, and from other lawful sources. For example,
- Ostro may collect data about you from other individuals — for example, if a contractor engaged by you furnishes data to us in respect of a project you may be interested in completing.
- At Your Direction. You may direct other individuals or third parties to share data with Ostro. For example, if a contractor engaged by you furnishes data to us at your direction in respect of a project you may be interested in completing
Ostro’s Use of Personal Data
Ostro uses personal data to power our marketing, sales, fabrication and other services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes when we have a valid legal basis to do so. Depending on the circumstance, Ostro may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. For example, we may use your personal data to:
- Improve User Experience: Enhance the functionality and performance of our Website, and customize your experience.
- Marketing and Advertising: Deliver targeted advertising and marketing communications, based on your browsing behavior and interests.
- Analytics and Research: Conduct research and analysis to understand how our Website is used and to improve our services.
- Power Our Services. Ostro collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
- Process Your Transactions. To process transactions, Ostro must collect data such as your name, purchase, and payment information.
- Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Ostro, you may not opt out of receiving these important notices.
- Security and Fraud Prevention. To protect individuals, employees, and Ostro and for loss prevention and to prevent fraud, including to protect individuals, employees, and Ostro for the benefit of all our customers.
- Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
Ostro retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy, or as required by law. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period we deem acceptable under law.
Ostro’s Sharing of Personal Data
Ostro may share personal data with Ostro-affiliated companies, service providers who act on our behalf, our partners, or others at your direction. Further, Ostro does not share personal data with third parties for their own marketing purposes. Examples where we may share your personal data may include:
- Service Providers. Ostro may engage third parties to act as our service providers and perform certain tasks on our behalf, such as design, architectural or other professional services, website analytics, advertising, and marketing services and we may share data including personal data, in connection with your use of our services and delivering products to customers. Ostro service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes except in connection with the services being provided to us.
- At times, Ostro may partner with third parties to provide services or other offerings. For example, Ostro may purchase certain accessories or components, such as insulation, from third parties. Ostro requests its partners to protect your personal data.
- Ostro may share personal data with others at your direction or with your consent. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.
Protection of Personal Data at Ostro
At Ostro, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.
Cookies and Other Technologies
Ostro’s websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
- Essential Cookies. These cookies are necessary for the proper functioning of our website and sent as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the 3D designs you may create on our custom 3D builder section of our Website.
- Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often and any error messages you receive. This information is used to improve the performance of our Website.
- Functional Cookies: These cookies allow our Website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features.
- Targeting and Other Cookies. These cookies record your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our Website and the advertising displayed on it more relevant to your interests and to help us to assess the effectiveness of advertisements and web searches. Ostro also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience.
If you prefer that Ostro not use cookies, we can provide you with the means to disable their use upon written request. If you want to disable cookies and you’re using the Safari web browser, choose “Block all cookies” in Safari’s privacy settings. If you are using a different browser, check with your provider to find out how to disable cookies. Certain features of the Ostro website may not be available if all cookies are disabled. In addition to cookies, Ostro uses other technologies that help us achieve similar objectives.
In some email messages Ostro sends to you, we provide a “click-through URL” that links you to content on the Ostro website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
Ostro generally treats data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, Ostro sometimes combines nonpersonal data collected from these technologies with other personal data Ostro holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.
Transfer of Personal Data Between Countries
Ostro products and offerings connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world, including Ostro-affiliated companies, to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. Ostro complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.
Our Companywide Commitment to Your Privacy
To make sure your personal data is secure, we communicate our privacy and security guidelines to Ostro employees and strictly enforce privacy safeguards within the company.
Privacy Questions
If you have questions about Ostro’s Privacy Policy or privacy practices including where a third-party service provider is acting on our behalf, would like to contact our Data Protection Officer, or would like to submit a complaint, you can contact us via e-mail at privacy@ostrostructures.com.
Ostro takes your privacy questions seriously. A team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond.
Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
If you are not satisfied with Ostro’s response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. By continuing to use our Website after such changes are posted, you agree to the revised Privacy Policy.
REVISION DATE: July 2024